Support

Champions Ministry (“Company,” “we,” “us,” or “our”) is committed to providing quality customer support for our digital products, memberships, and related services. This Support Policy (“Policy”) explains the scope, availability, and limitations of our support services for users of our websites located at www.unmaskingthetoxic10.com, any associated sales funnel pages, subdomains, and related digital platforms (collectively, the “Websites”).

This Policy is incorporated into our Terms of Service. By purchasing, downloading, or using our products and services, you agree to the terms of this Policy.

1. Scope of Support

Our support services are intended to assist you with:

Accessing purchased digital products and memberships.

Downloading files or accessing online content.

Navigating our Websites and membership areas.

Resolving technical issues related to product delivery.

Answering general questions about product features and usage.

2. Support Limitations

Our support services do not include:

Providing legal, financial, or professional advice.

Offering personalized training, coaching, or consultation outside of purchased services.

Modifying, customizing, or altering products for individual use.

Troubleshooting third-party software, hardware, or internet connectivity issues.

Providing support for free resources (“Lead Magnets”) beyond initial delivery.

3. Support Channels

Support is available through the following channels:

Email: [email protected]

Contact Form: Available on our Websites.

We do not provide phone or live chat support unless explicitly stated for specific products or promotions.

4. Support Availability & Response Times

Our standard support hours are Monday through Friday, 8:00 AM to 5:00 PM Pacific Time, excluding U.S. public holidays.

We aim to respond to all support requests within 1 business da; however, response times are not guaranteed.

Urgent issues will be prioritized, but we cannot guarantee immediate resolution.

5. Product Access & Delivery Support

Upon successful payment, digital products will be delivered via email, download link, or access to a secure membership portal.

If you do not receive your purchase within 2 hours, contact support promptly for assistance.

Users are responsible for ensuring they provide accurate email addresses during checkout.

6. Membership & Subscription Support

Active members can request support for issues related to account access, billing, and membership content.

Cancellations must be initiated according to our Refund & Cancellation Policy in the Terms of Service.

Access to membership content ends at the conclusion of the paid subscription term.

7. Refund-Related Support

Refund requests must follow the process outlined in our Refund & Cancellation Policy.

Support staff may request proof of purchase and details about your request to process a refund.

8. User Responsibilities

Provide accurate and complete details when submitting a support request.

Maintain a respectful and professional tone in all communications with support staff.

Follow instructions and troubleshooting steps provided by our team.

9. Free Resource (“Lead Magnet”) Support

Free resources are provided “as-is” and are not eligible for ongoing technical or usage support.

If you do not receive a free resource after subscribing, contact us within 7 days for redelivery.

10. Technical Requirements

You are responsible for having the necessary hardware, software, and internet connection to access our Products and Services.

We are not responsible for incompatibility with outdated devices or unsupported browsers.

11. Abuse of Support Services

We reserve the right to:

Limit, suspend, or terminate support for users who engage in abusive, threatening, or excessive support requests.

Deny support for issues caused by unauthorized modifications to our products or violations of our Terms of Service.

12. Changes to This Policy

We may update or revise this Support Policy at any time without prior notice. The “Effective Date” at the top will reflect the date of the most recent update.

13. Contact Information

If you have any questions about this Support Policy, please contact us at:
Champions Ministry
901 H Street Suite 120, Sacramento, California 95814
[email protected]